Customer Relationship Management (CRM) Solutions

Our bespoke CRM solutions can give your business the tools it needs to manage customer interactions, streamline processes, and keep you organised.

Designed for flexibility, our CRM platform is a framework around which your ideal business solution can be built. With our software development experience, we can also provide everything from order forms and payment systems, through video streaming solutions, to native mobile apps and AI powered solutions, so we'll be there as your needs grow.

Core Features

• Accounts and contacts: a database of all your customers, clients and their contacts, all in one place.
• Sales: monitor sales as they progress through your sales pipeline. Define different kinds of sale each with their own pipelines. Create checklists, to make sure no details is missed.
• Team collaboration: assign responsibilities, create and assign to-dos, share notes and files, and record communications and activity, so anyone in the team can quickly get up to speed.
• Emails, messages, and campaigns: email individual contacts or groups of contacts. Produce targetted mailing lists and schedule email campaigns. Create a library of message templates to streamline your communications and maintain consistency.
• Leads: a database of potential customers, with the ability to track their progress as they move towards becoming a customer.
• Dashboard: get a quick overview of all work in progress. Track what team members are working on and where they are.
• Bespoke modules: create all the database modules you need, tracking connections between records and allowing your team to collaborate wherever they need.

Go beyond a regular CRM

In addition to the features above, we can help you build functionality specific to your requirements. Here are some of the features we've developed in the past:

• Video encoding, hosting, and delivery: a central repository for video content, with search and filtering capabilities. Customers can log in and view videos, curated playlists, or create their own playlists, with strict access controls.
• Tour ticketing solution: sell tickets to customers, automatically assigning passengers to seats within customisable seating layouts. Send custom order confirmations and ticket emails.
• Fitness class bookings: allows customers to book classes from a form on the business's website, with the CRM managing the classes, bookings, and customer notifications.
• Franchise support: multi-franchise, multi-location support and centralised reporting, with franchise managers able to log in and manage just their own franchise, while you get to see everything from a central dashboard.
• E-commerce: bespoke e-commerce solutions, including product management, order processing, stock management, fulfilment tracking and customer communication.
• Job management: manage jobs, from estimating through to invoicing and all the work in between. Our Studio Management Software is built on our CRM platform and all of its features can be integrated into your solution.
• Payment solutions: customer payments, subscriptions and recurring billing solutions.

Pricing

We believe in being open about pricing, but our CRM solutions are bespoke and cost can vary significantly. As a guideline:

• Inital development and customisation: from £500
• Monthly hosting and support cost: from £20 per team member, depending on the functionality they use

All prices exclude VAT.

To discuss your requirements, please get in touch.